When I arrived I checked in and it told me to head inside to pick up keys. When I got inside they told me they couldn’t find my truck, they didn’t know where it was. They called another location and they said I could go to that location and pick it up. I wasn’t doing that. They finally told me well I could have them make a new reservation and it would be picked up at this location. All around just a waste of time
Marissa M
North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Olmsted, OH 44070
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Customer Reviews
- 4.5 Average Customer Rating
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Did not have the furniture dolly I rented.
Steven RNote that this was NOT the locations fault, but the fault is on the person the day before who rerouted me to this pickup location, knowing what I paid for. I ordered a 20 ft truck with a furniture dolly and appliance dolly (we needed a furniture Dolly due to heavy stuff we had). When we arrived at the location in the morning, we were told “oh we don’t have any dollies here”. Well I certainly need them and paid for them! He took them off my bill, but that didn’t resolve the issue of not having dollies. If a location doesn’t have the equipment requested, we should not be able to book there, end of story. I shouldn’t have had to find out at the very last minute. I had a bunch of guys with very sore backs at the end of the day which could have been avoided. Very disappointed with uhaul.
Amanda VA. It took like 45 minutes waiting in line to get the U-Haul. And B. I filled the gas tank to the exact same line it was at when I got it and they still charged me $27 for 6 gallons of fuel?? With predatory service like that I will definitely be going elsewhere for my next move.
William RWent smooth on pick up, van had 22k miles no issues. The interior was spacious. Return was smooth, and promptly got a receipt in my email a day or so later with actual cost, which was as expected. Smooth transaction.
Andrew J