This was the worse experience. We sat for almost an hour waiting for the front office person to show up. I am sick and had a doctors appointment to go to. I missed it while waiting for your staff to show up. He finally comes in blasting music and non chalant. He didn't even apologize. I told him we waited for 50 minutes. He just shrugged this shoulders. How disgusting. Such terrible customer service. This was a horrible experience.roosevelt B.
Moving Truck Rental in Nyack, NY at Keepers Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Nyack, NY 10960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Customer service was very helpful & cordial!MOSES S.
When vehicle rented there was no walk through and after I drove away I noticed gas amount was not correct so I took photo of gas amount on dashboard The vehicle was not clean inside and windows were so dirty I had to clean them myself Before returning I purchased gas to bring level to where it was when rented I even returned vehicle a day early Upon return I asked the representative to check in vehicle and to finalize payment He refused to check in vehicle and told me to put keys in drop box I told him I need a receipt and would wait for check in and despite there being no other customers and the vehicle being parked just a few feet from him he refused Not even 15 minutes after leaving the office I received a text charging me $10.35 for gas I called the same representative and he was nasty and unprofessional telling me uhall would contact meJoseph C.
Convenient and professional.Ivan P.
Wasn't able to return and forced to keep truck over night and is being overcharged.ALEXAANTONIA L.
The only thing we would improved is the GPS pin location on Waze and Google Maps are not where the actual UHaul pick up at Keepers is in Nyack. It's showing the it's the next street to turn. Instead of the lot for KeepersNICOLEM L.
Great, friendly service at the front desk!ELIZABETHANN D.
I had reserved 10 rental blankets online. I wish I was told ahead of time that this location didn't have them. 1- I wish they did. 2- I would have picked up the blankets during the week, if I knew in advance. Otherwise, Stanley and (female associate when I returned) were so friendly and helpful!Michelle S.
The brakes need to be checked! Office staff was friendly and vey helpful!ANTONIO D.
service was poorYoseph M.
they were straightforward and efficientReuben M.
When I picked up the rental, it had low air in the tire, I told the girl behind the counter and she said I would have to wait for her partner to come back to air up the tire. I could not wait. Then I noticed the receipt said I had to bring the truck back with 3/4 tank of gas, yet it only had 1/2 tank. I asked the girl to note this and she said it would not be a problem, everyone does it and to just bring the truck back with at least 1/2 tank and I would be ok. I am not,ok since I was charged a fuel charge which I wanted to dispute, but no one ever called me as noted on the return site. I rented the truck at 3pm and with the understanding that I had it for 24 hours, yet my contract said I had to have it back by 2pm the next day. Again, I went in to ask the girl behind the counter to note this. She said it was not necessary and that I would be ok. Finally, when I dropped off the truck, I did not agree to the charges - due to the fuel charge noted above - the site said someone would call me back. No one ever did and just charged me the charge anyway. How do you train your people/run your business ?. I will never use this site again.Philip S.
No 24hr key drop off plus my car was locked in their parking.. also they charged me for 2 days after I was calling in to exatned reservation but they didnt allow me to keep it for the sec they forced me to return it in morningSCHMUEL L.
Friendly staff and easy location.Shuzhong B.
Smooth experience all around, check in process took little to no time and I was off and on my way. Gas station located right by storage center.ANDREW D.
Truck fuel level was on empty when I picked up the van. Barely made it to the gas station.Douglas S.
The woman in the office was outstanding. But i was misinformed before my arrival, by the U-Haul 800 number that after hours drop-off was possible. I was also able to reserve the van online for a 8 pm return, when the place closes at five. Why would I be able to rent beyond closing if there is no after hours return? I was renting a â€œlocalâ€ van for one day; and therefore there was no option to return to a different site. I had to hustle like mad to get my move done. The unbalanced tire gauge was on non-stop. There is no usb port in the van. The woman in the office was courteous and extremely competent. The 19 dollar per day fee evaporated on the website due to the amount of miles i was traveling. The can was no bargain. Probably could have hired a guy with a truck for the same price.Patrick K.
Quick in and out and pleasant to work with.Cheryl M.
I rented from this site because online it listed it was a 24hr return site. I listed my hours of having the Uhaul until 10pm. It wasn't until I got to the location to pick it up that I was told I could not drop it off after 7pm. I tried to rush my move and called the location because I was going to be about 10mins past 7pm to return the truck. The man I spoke with told me he would not wait and I needed to drop it off at a different location. I called Uhaul customer service when I was returning it because online check in wouldn't let me change the location. Luckily they were helpful so I didn't have to pay the fee to drop off at the other location. However, I had to drive and addition 10 miles to get to the location he told me to leave it so I had to pay additional milage. Had I known this location would not let me drop off after hours I would have rented from somewhere else.Jessica S.
Excellent help at the counter, very convenient!Patrick H.
What a shame. Equipment was excellent but the counter person at this location was horrible (Leticia). Good luck.Ray V.
Frankly, this was the best Uhaul experience I've ever had. Stanley really helped me out quite a bit. The whole experience was frictionless, and dare I say, pleasant.Alexander F.
My experience at Keepers was great. However, securing the reservation was absolutely NOT. I attempted to book my reservation online and got an error every time. So I tried calling the 800 number and was kept on hold for a solid HOUR and then hung up on. I also tried accessing the chat function on the website but got no help there either. A very disappointing experience with no explanationLisa S.
Man at the counter VERY nice & helpful. Thank you for making it easy.shelly U.
This went a lot better than the pick up process didJUDITHA G.