It is a very convenient location. Grateful for an Easy frictionless experience. Very nice and helpful
Robert W
Shaloms Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The rental location was clean and the staff was polite and informative. Their hours are limited - I had an early evening return planned and they close in the late afternoon so had to bring the keys then next morning. They do not have a key drop box because of theft and vandalism issues. They did not have the van I had reserved and instead offered me a small box truck at a higher mileage rate. i was offered the option to wait for the van to arrive but chose not to as I had people to meet to help with my move. The truck got me to my destination, where I stopped to get fuel. After fueling it would not start, although the dashboard lit up. The engine did not crank at all so I suspected either a loose electrical connection or a bad starter motor. Long story, short version, this took five hours to resolve. Five hours of me sitting on the sidewalk waiting for two different repair people to install a new battery, a new starter motor, and new electrical connections. I felt both repair people were prompt, courteous, and knowledgeable, but this delay caused serious disruption to my planned move that day and I was left wondering why U-Haul allows trucks with such serious deficiencies to go out on the road. And why they choose to repair them on my time. Do they not do inspections before they issue them? One mechanic told me that unscrupulous people will rent trucks just to strip them of their good parts and replace them with old and worn parts. He suspected that is what happened in this case as the battery was not standard and the starter motor wiring had been done haphazardly. He added that this "happens all the time." Which again begs the question, if this is a common occurrence, it doesn't appear that U-Haul inspects their vehicles before letting them out on the road.
William RWaited 20 minutes to be seen by a check in staff since he was cooking for customers. They added safemove insurance without informing me and extended my booking time without my consent.
Folk NUnfriendly host, van had one tire that wasn't inflated, the interior back was dirty, windows were dirty, difficult visibility
Andrea LEasy pick up and drop off. Had the dolly available for $7 when I was there. Thanks Shalom's Cafe!
Paul B