The check-in was a nightmare. The local contact at the site was worse that not helpful. The app did not work on my phone. He did nothing to help check-in. I had to call the dispatch 4 time with no success until he did something on his side. I was there at 4pm and did not drive away until 5:30pm. If I could have made another arrangement I would have done so. NEVER AGAIN WILL I USE THIS SITE - White Horse Liquor Store, Oakland, CA.Kimberly W.
Moving Truck Rental in Oakland, CA at White Horse Liquors
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oakland, CA 94609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Quick and easy! Great service!BIANCA W.
The merchant could not/would not help me with the rental or the return. They simply kept saying to go to the app. So even when the app was not functioning properly they didn't seem to know what to do. In the end on the return they marked the gas tank at 1-8 when it was at 1-4 (I have a photo to prove it). These merchants should not be allowed to rent out these vans.Kim R.
I'm not sure if it's their fault or yours but the location is NOT 24/7, even though it's advertised as that. I reserved a pickup at 8AM, got the truck at 11AM. My schedule went to shambles. They didn't even say sorry. And the U-Haul rep was going to tell me to go in the morning traffic and pick up another truck like some 10 miles away. No comment. The reason why I'm not giving 1 stars is because the guy who was there when I dropped off the truck was kind enough and helped me figure out how to use the app. Which is also ridiculous that I had to ask for that, but it has a bug with photo upload which had to be circumvented. Had I known.. Overall, very frustrating experience. I just thought you'd want to know about this. Please send me the 50 bucks which the phone rep said I'd get. Thank you!Attila K.