I reserved a truck about a month prior to needing it from a location right by residence. A week before the date U-Haul changed my pick up location about 20 miles further. That morning as I drove by the original location I saw the same exact truck I wanted to rent in the lot. When attempting to reach the location I was told to go to I could not access the facility due to road closure. Once I found a way to get to the property I was informed on the app to get the key out of box “B”. Well there was no box “B”. Only 1, 2, and 3, with only 1 & 2 having locks on them. The code did not work for either one of the boxes. I had to call the U-Haul number and speak with a representative who was incredibly helpful and gave me a different code which worked on box 1. This whole process threw my schedule off and was frustrating. Also the app was incredibly slow. This was not a good experience. Thank you.
Jeffrey C
Comrade Carriers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orland Park, IL 60462
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Customer Reviews
- 4.5 Average Customer Rating
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Give me what I asked for, A 8’ bed PICk-UP truck.I notice most of you employees have them, How about a customer getting one
william mVery helpful in getting us a good rate and very helpful when we had to extend the rental.
Curtis kAshley was amazing. I had 2 major issues with my original reservation and she went above and beyond to fix those issues. She made an already stressful day better.
michelle mRental truck I reserved was very dirty and had no gas in it. Also the location I picked it up at the road was closed down and no one was there to help when I was trying to pickup. Overall it was a poor experience and not happy with the service
Paul B