Had some issues with the Android app when picking up and dropping off that led to some delays. After clicking on the link to pick up/drop off the vehicle, I think there was a "Let's get started" button it showed, but clicking on it didn't do anything. Finally got it to come up I think a different way (maybe going back to the app home screen and clicking on the reservation there?) for picking up. For dropping off, it wouldn't come up in the app and staff on-site helped go through the drop off instead.
Trevor P
Comrade Carriers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orland Park, IL 60462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a truck about a month prior to needing it from a location right by residence. A week before the date U-Haul changed my pick up location about 20 miles further. That morning as I drove by the original location I saw the same exact truck I wanted to rent in the lot. When attempting to reach the location I was told to go to I could not access the facility due to road closure. Once I found a way to get to the property I was informed on the app to get the key out of box “B”. Well there was no box “B”. Only 1, 2, and 3, with only 1 & 2 having locks on them. The code did not work for either one of the boxes. I had to call the U-Haul number and speak with a representative who was incredibly helpful and gave me a different code which worked on box 1. This whole process threw my schedule off and was frustrating. Also the app was incredibly slow. This was not a good experience. Thank you.
Jeffrey CGive me what I asked for, A 8’ bed PICk-UP truck.I notice most of you employees have them, How about a customer getting one
william mVery helpful in getting us a good rate and very helpful when we had to extend the rental.
Curtis kAshley was amazing. I had 2 major issues with my original reservation and she went above and beyond to fix those issues. She made an already stressful day better.
michelle m