I was charged a gas surcharge but I left the vehicle with the same amount of gas that was in it when I picked it up. I do have pictures to show this. During mobile check out, their was no option to challenge the gas reading. I also had a difficult time specifically with completing the equipment check aspect of the check in procedure because the wifi in the area was poor. This could be because of a large festival in the vicinity. My invoicec reflects miles driven and a rate per mile but the published rate was based on kms driven and a rate per km. This location was in a very poorly maintained gas station convience store on a very busy 4 lane highway. Honestly, if you saw the store you would not want to affiliate your business with it. The bathroom in particular was appalling.
Marsha R
Husky Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oro-Medonte, ON L0L2L0
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Customer Reviews
- 3.5 Average Customer Rating
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I didnt get the truck on time. I had to rebook twice at difference location to get the truck, Finally got it here. I supposed to get the truck by 9 am but i got it around 12 noon. Also i had to make few calls to customer service to arrange the truck. My total plan got delayed which affected few other people as well. I would thick twice to reuse U haul rental again.
Dinesh TTerrible experience from start to finish. The truck was not stocked with any of the moving supplies I had ordered, and there were virtually no instructions provided for the pickup process. I received a text message with a link to complete the vehicle pre-inspection, but the link expired before I even had a chance to complete it, making the process unnecessarily frustrating. I had originally reserved a 26-foot truck, only to be informed less than 24 hours before my move that it was unavailable. I was forced to settle for a 20-foot truck, which created additional stress and complications. After loading the truck, I discovered it would not start reliably. It failed to start several times, and I had to wait and repeatedly try again before it finally turned over. Because I was concerned it would not restart, I was afraid to turn the vehicle off for the remainder of the trip. The truck clearly requires maintenance. To make matters worse, the drop-off location I selected near my destination was changed to one approximately 30 minutes farther away. Despite the numerous issues caused by U-Haul, I was still charged for an extra day because I returned the truck 30 minutes late, as well as charged for four additional miles. The customer service experience was equally disappointing. Staff at both the pickup and drop-off locations were not helpful and were unable to provide clear answers or guidance when issues arose. Throughout the process, communication was poor and there seemed to be little concern for resolving the problems that U-Haul had created. This was an unprofessional and unacceptable experience. U-Haul failed to provide the equipment, service, and support that were promised, yet still found ways to charge additional fees. I will not be recommending or using U-Haul again in the future.
Jake CEverything went well, very professional
DONALD HReturn was done online through app but the location itself was fine Overall experience with UHaul was awful
Robert G