I reserved a 10' truck on-line. The locations offered were not in an order that showed distance so I had to look up the address of each location to see which ones were close. After I signed up there were 8 pages of insurance and add-ons that I had to decline. Ridiculous. Once I got to the facility to pick up the truck I had to pay using my physical credit card but I already gave all my credit card information online. I also had to decline insurance etc. two more times. The facility was OK. I received probably 8 or 9 text messages. Too many. I also received a phone call asking where I was going to return the truck. They wanted to know the zip code which I did not have because I was driving. I told them I already had the return place chosen on-line. They told me they had no access to see what I did on-line and then they threatened me if I returned the truck to the wrong place I would be charged a fee. The return went OK once I was finished with the truck. I wasn't a good experience with corporate although the truck and rental locations were OK. Maybe Penske next time.
Thomas N
BP Storage & Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Bay, FL 32905
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff are always friendly and helpful!!
STEPHANIE LParesh and Raj are always wonderful to do business with. Very clean location, vehicles very well maintained, outstanding customer service.
TERRANCE FParesh was magnificent. Such a pleasure working with such a customer freindly man. Straight valid answers to ALL my questions. This move scared me and he set me at ease. I will aleays remember his kindness.
TERRANCE FThe staff are always friendly and helpful!!
STEPHANIE L