The associate that waited on me was working alone with only 3 days of training. Several calls had to be placed to his manager so she could walk him through the steps. It took about 45 minutes to complete the transaction. Then after hook up he called another associate to verify he had correctly hooked the trailer to my vehicle. I had to ask him to verify that all lights were working correctly. I felt bad for him. He kept apologizing and was very polite, but very frustrated. Renting a trailer from someone that wasn't trained properly is frustrating for the customer and employee. It can also be dangerous for the customer. My hope, would be that in the future, your employees are trained properly before working alone. You also lost another customer that came in during my transaction, but got tired of waiting. Not well managed at all. He should never been left on his own. Oh, and he told me that prior to my arrival, he used the restroom. He did not know that the door locked from the outside. The door was in lock position and he was locked in. Luckily he had his phone with him and called the manager. She told him he could kick the door to get out. Who, in their right mind has a lock on the outside of a public or employee restroom door. Another dangerous situation waiting to happen Sincerely, Beverly Lange P.S. I hope this gets posted on your web site. Consumers should know about these types of transactionsBeverly L.
Moving Truck Rental in Paris, TN at West Tennessee Storage
(U-Haul Neighborhood Dealer)
Paris, TN 38242
(Across the street from Fletcher's Antiques)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/7/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Paris, TN 38242
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great location!Jacob F.
Ms. Charlotte is awesome and so sweet!!! Ms. Charlotte was very helpful!!! Would definitely rent from them again!!!SOPHIA H.
The staff was great and very helpful would go back for sure and would Tell my friends about it ... Thank you for a great experienceKeith M.
Customer service was outstanding. Charlotte was greatTerry L.
The site couldnt let people into the store because they said they had covid 19. They were also out of packing wrap amd low in supplies. Very poor. My 6x12 uhaul tailer had a flat tire the day after I picked it up and was all loaded. The movers that I hired through uhaul that came to load heavy stuff were prompt but the company did not let me know that neither person could hear or speak. They were very nice but that is poor for the company to not communicate this to me. It was a problem to say the least, but they did fair work but I had to try to explain everything thT needed to be done otherwise they wouldnt have covered the furniture or pack it right.Janet J.
The lady working there is like an old friend, that's why I come backCHARLES M.
Educate staff on bringing back trailer after hours.Harrell N.
Nothing good people and great serviceMICHAEL C.
Make sure everything is in working order. But I was treated very well. You could pave your parking lotDale B.
Best location we have ever dealt withTerry M.
Very nice hard working young lady who is not afraid to take on the physical side of disconnecting the trailer. Now she does Uhaul proud!jeff H.
The saleslady was so nice and manerable. She practice social distancing and made sure I was welcomed and taken care of in a short amount of time.SYLVIA H.
Very good, Very FriendlyDANIEL M.
Pave the lot.Kenneth K.
Sharon with U-Haul customer service was absolutely wonderful. She helped me find exactly what I needed and answered every question I had. Very valuable asset to the business!Connor N.
People at this location friendly and helpful. Go to a location to rent. Do not use online or customer service. Rent from Penske if possible. Uhaul now charging $20 if you drop the equipment more than 20 minutes before scheduled. However, when you rent uhaul does not guarantee to a pickup time. Something not right with this new policy.Rk S.
Send me my credit you said I would receivejeff W.
Charlotte is an exceptional individual who works very hard to make this location one of the best in the area. She is always ready to assist with the hookup and does so with a smile on her face!PETER B.
Ms Charlotte at West TN is so sweet and so easy to work with while dealing with the stress of moving.Mary J.
I was impressed with the professionalism and courtesy of the operator of the this location. She went out of her way to give us the best possible service. I would definitely recommend her location to anyone needing these services.Margaret B.
The lady running this place dented my truck while hooking up trailer.william W.
Our U-Haul cab had a foul odorReed P.
You don't need to do anything. Charlotte is wonderful providing ex cello t service.Harold A.
They went above and beyond to rectify the situation caused by the wrong dropoff site being listed. I was amazed how courteous and helpful they were as compared to Brooklyn Park.Deb T.