I showed up on time for this rental as I was in a time crunch. The owner of the business literally sat outside in a truck and watched me walk back and forth and WAIT confused about if the location was even open because The Doors were locked. I contacted U-Haul who contacted the owner and it was at that point I was finally acknowledged. I set up this reservation for a truck check in. I was advised by the owner that it could not check in that way. Once I went in, the location was extremely hot and the owner took her time resetting the reservation to which she included insurance that I did NOT want. So I over paid a total of 20 dollars when I was looking to o my pay 30. My destination was close and I had the truck back within an hour!!!! This is a terrible location. I will not use it again.
TKEYSCHA M
BKWW LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stonecrest, GA 30058
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Customer Reviews
- 3.0 Average Customer Rating
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The office was dirty. The inside of the rental was dirty. The air conditioning was not working in a 93 degree weather. Call the office to report that the air was not working and the person answering the phone was very rude. The contract said a full tank of gas however when I started the truck it was 3/4.
CAROLINE CIt was okay, I returned the truck one day after my initial return with the right amount of gas and was charged a fuel fee. My miles were set for 25 and I only used 15 of the 25 and was still charged over. They were nice but I would not go back. If I do I need someone who knows how to fully check out a customer.
JASMINE NNo one was at the site when we arrived, after waiting 25 minutes to reach someone. We were instructed on how to get the key out of the lock box. The truck was UNBELIEVABLY nasty and full of trash and dog hair. The odor was terrible and smelled of smoke. I will not recommend this location to my worst enemy. Uhaul need to be more careful of whom they contract to use their name.
LEOLA AWell matter and professional. And quick with service.
MICKEY G