My issue is with U-Haul, not the location. It was not made clear what type of connection was necessary to connect the trailer lights. I have a pickup truck with a 7-blade outlet and assumed that would be fine for the trailer. Apparently, I needed a flat 4-way connector. I had to leave to buy an adapter when we realized I didn't have what was needed. Luckily, an auto parts store was nearby, but it delayed the pickup process and frustrated everybody involved. I also had to pay $27 for an adapter that I could've got on Amazon for $10-13. I made my trailer reservation online, which said, "When towing with your own vehicle, the car trailer will require a 1 7/8” or 2” hitch ball, the appropriately rated hitch system, as well as external mirrors and fully functional lighting." I had all that. I then spoke to a representative to confirm my reservation, and it was never explained what type of connector was needed. I had to enter the info for the vehicle I would be towing with. Why would it not explain exactly what would be needed based on that vehicle? It said you have to have a 2" hitch ball but it did not specify anything regarding the lights other than they had to be operational. The second question would be why wouldn't U-Haul provide the facility with various connectors to have on hand to accommodate various connection types, just in case?
Joseph M
Rooney Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pawling, NY 12564
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The owner was an absolute gentleman, you don’t meet many business owners like this anymore
Nicholas CTim was helpful, kind and made the rental process very easy. Highly recommend.
CALEB FMr. Rooney was very friendly and the pickup was quick and informative.
Joseph STim was wonderful! Highly recommend.
Nicole H