Everything went as planned. Excellent professional and courteous transaction.
JOSE F
Rooney Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pawling, NY 12564
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The cellular service at the location is extremely poor and I have Xfinity cellular which is better than most providers and it was very difficult to complete the sign out and return on the phone because I kept losing the signal while completing the on line forms. There was only one area on the property where I could get cell service and it was a distance from the truck so every time I had to go take a picture of the truck I’d get disconnected. Took over half an hour each time and I got soaked during thunderstorm standing in the only place to get a signal.
Samuel KVery helpful and professional Set up whole rental from this location and was return location also. Would recommend to others
DAVID CJust keep the same protocol that you've been using the displace of business it was excellent everything was spot on!
Kevin CMy issue is with U-Haul, not the location. It was not made clear what type of connection was necessary to connect the trailer lights. I have a pickup truck with a 7-blade outlet and assumed that would be fine for the trailer. Apparently, I needed a flat 4-way connector. I had to leave to buy an adapter when we realized I didn't have what was needed. Luckily, an auto parts store was nearby, but it delayed the pickup process and frustrated everybody involved. I also had to pay $27 for an adapter that I could've got on Amazon for $10-13. I made my trailer reservation online, which said, "When towing with your own vehicle, the car trailer will require a 1 7/8” or 2” hitch ball, the appropriately rated hitch system, as well as external mirrors and fully functional lighting." I had all that. I then spoke to a representative to confirm my reservation, and it was never explained what type of connector was needed. I had to enter the info for the vehicle I would be towing with. Why would it not explain exactly what would be needed based on that vehicle? It said you have to have a 2" hitch ball but it did not specify anything regarding the lights other than they had to be operational. The second question would be why wouldn't U-Haul provide the facility with various connectors to have on hand to accommodate various connection types, just in case?
Joseph M