The knowledge of the staff at the pickup location was seriously lacking. Better trained and more capable staff.
ELMER M
Ace Hardware 661
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pekin, IL 61554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had a great experience with pickup. They gave a very personal touch that is rare these days. I could not be happier with how everything went.
David MThis is at ACE hardware, person I talk to send me up the road to U-haul moving and storage. The person there said I didn't have reservation. I then came back to the ACE hardware location and try to call the Truck Share 24/7 phone line, was put on hold multiple times, one time the lady who put me on hold answer the phone and thought I was someone new. By now my wife found a lady inside ACE and was able to get hold of an agent. My original truck was not available in Morton and was change to this place, but the Truck Share 24/7 portion was not working so I couldn't do anything with my mobile app. Would not recommend Truck Share as my move was from IL to TX (18 hours travel). ACE had hard time with the combo letter lock to get it open to retrieve the key. This truck was very low on gas, dirty inside the cab, broken glasses inside the truck (my loaders had to sweep out), and my 4 dozen furniture pads were not in the truck or available in ACE.
Yan CThey were very friendly and helpful.
amber sThis was not the original location for the reservation pick up. The previous renter dropped it off at the wrong location. It was not a big deal, but was one of three changes in my reservation.
John B