Not sure if the issue I had was the fault of the pick-up location or Uhaul's fault. I was set for 8:00 am mobile pick-up. The truck was NOT ready for my 8 am mobile pick-up. The employee at the location said Uhaul never notified them of the mobile pick-up. The moving blankets I order were not available, the truck still had items in the back and trash in the cab. The truck was on empty, luckily there was a gas station a mile away. I got my truck 40 mins past my appointment time and had to pay movers to sit and wait on me because you all didn't have the truck set up for a mobile pick up. I had to go buy moving blankets since you all didn't have them per the rental agreement I set up. I was also told my mobile pick up would be handled as a counter pick up so there was nothing for me to do on mobile which was not true. The guy showed up have me the keys and left. I didn't get the text link to take pictures until I had already left and went to the gas station. Luckily I had already taken my own pictures prior to leaving. Overall experience was horrible and I would never use Uhaul again if I can avoid it. I believe Uhaul should compensate me for the movers I had to pay for just standing around waiting on me to get there due to your companies incompetence.
Joshua H
Kings Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Perry, OH 44081
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- 4.0 Average Customer Rating
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The driver's side headlight was burnt out
SUSAN HVery helpful - great to work with
todd yExcellent drop location Clean, very nice, great area.
Russell JI was shocked, but since it is a tow company as well the guy was there late at night and told me where to park and even took the keys once I was done he was friendly and offered to move it as well if I didn’t want to put it in the place he needed it. Thank you!
MICHAEL H