We had to wait an hour because the truck was not ready and then they did not have the additional equipment we rented.Christopher B.
(U-Haul Neighborhood Dealer)
Phil Campbell, AL 35581
- Thur–Fri9 am–5 pm
- Saturday8 am–5 pm
- Sunday10 am–4 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Phil Campbell, AL 35581
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- 4.0 Average Customer Rating
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The check engine light was on from the time I picked it up. The bigger issue is that the steering wheel was misaligned and it was stuck in an odd position the entire 12 hour drive. This blocked my vision of the speedometer the entire drive. Additionally, the gas tank caps wire was snapped off and it was loose. All in all, not the best u-haul experience. Additionally, I tried to get the 20ft and reserved in advanced only to find out they only had the 26ft.Kevin S.
Uhaul theirself could make it easier to add a second day when needed. We had truck for 2days but only put an extra 5 miles on it and were charged for more than the first day, according to my receipt they charged use for 50 miles both days.Tracy M.
The lady that rents the U-Haul accused me of lying. We picked up our u haul on Saturday at 1pm and returned it Saturday at 10pm the same day... We were contacted by U-Haul and told them that we returned it the same day then the lady at Jackson sales personally messaged me and told me that I didn't return it that day. We parked it in the same spot we picked it up in and put the keys on the lock box. I don't appreciate the customer service I received from them!!Fred A.
Location service was great. Uhaul however needs to make major improvements in their system! If you make a reservation online you should have a reasonable expectation that the equipment will be available! I was forced to drive 70 miles to get a truck that was reserved a week earlier! Then you had the nerve to charge me for a whopping 3 gallons of gas for the tank not being exactly where it was when I picked up the truck!Terry R.