I reserved an Appliance dolly & 12 blankets, which were NOT in the truck upon pick-up before hours. I called the location and the gentleman told me he doesn't have blankets at his location. He said the the dolly was at his residence and I could stop by and pick it up. I asked him to deliver it to my place, but that was not an option. I'm a firm believer in GOOD CUSTOMER SERVICE and I feel that this situation was very mediocre
Tony S
Chipleys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pine Mountain, GA 31822
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Customer Reviews
- 4.5 Average Customer Rating
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Uhaul clerk requested I pick up the truck a day early on Friday instead of Saturday because he wanted to have the weekend off. He said i would not be charged for Friday. My invoice was charged for 4 days, not 3 as agreed. Additionally, there was also a charge of 238.00 for Wrongdropoff. I made NUMEROUS attempts to contact him regarding the discrepancies via phone calls & texts messages. He never returned my calls or texts. It wasn't until I called the contact number off of the invoice & left 2 messages before I received a returned call. Eventually I was credited $348.38 for the extra day and the error of wrong drop off. I returned the truck to the same location I picked it up from so I should not have been charged wrong drop off to begin with. The manager of this uhaul location was not helpful at all in resolving these billing errors. Even this review has my drop off location as 2850 GA HWY 85 E. Manchester, GA 31816 which is incorrect. The pick up AND drop off was at Chipley's 6590 Hamilton Rd. Pine Mountain, GA. 31822.
TRACY DThe large open areas made the drop off easy and convenient
CARLENE HI definitely would recommend them everything' about this company is great
Janice JFriendly snd efficient - Only wish they could open earlier and not closed on Monday
James P