Your system and app do not work. I had to go on a wild goose chase to find a uhaul after the truck I originally reserved was stolen. The location I picked up from was not open on Saturdays. I drove over an hour and a half to pick up the uhaul and no one was there. I had to call and call and thankfully he finally answered. I wasted an entire day having to track down a uhaul and it delayed my departure. I tried downloading the app and entering my information multiple times and it never did work. Even when I was trying to return the vehicle it never worked. I had no idea where or when I was supposed to return the vehicle. I don't feel I should have been charged for the extra day. Not a pleasant experience.
Heather H
English Insurance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plantersville, TX 77363
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Customer Reviews
- 4.5 Average Customer Rating
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Didn’t make contact without anyone here, we dropped off key in lockbox. We had issues downloading photos as internet access was slow here.
DANIEL VEasy
Mario HFriendly and prompt customer service pick up and drop off was very smooth
cliff bDO NOT insust on using a phone based system! We are in an area where cellular service is spotty. From home I was able to send my DL info, but when I returned the truck, I was unable to use the link in the text message. I could have taken all of the pictures then transmitted the pictures via email. You need an option to send photos by email, and the ability to use existing photos for the license verification.
Donald D