The truck I rented was not clean. A previous renter had spilled food and some foul-smelly liquid (possibly vomit?) on the floor of the cab. I had to had to take the time to clean the cab and fully remove and deep clean the floor mats before using the truck for my move. The pick up location should have done this before renting the truck.
Patrick P
USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plymouth, MI 48170
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Customer Reviews
- 4.5 Average Customer Rating
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I drove 82 miles. I took a picture of the gas tank when I pulled out. I have a receipt for 25 dollars in gas I put in at your facility. It was an 8th of an inch past 1/2 tank and you charge me 50 dollars plus for gas. There was not over 3/4s of a tank when I left That is a money grab. Your numbers do not add up.
Jeffery BI returned my truck to store personnel at 10:31AM. I was told to just turn in my keys and U-Haul would email me. At 2PM, justI got hit with an extra day fine, despite the truck being returned before 10:30AM as my contract stated. Will never use U-Haul again after this. Store in unreachable during business hours.
Alexa PThe lock box was not locked, our reservation was not set up correctly preventing pickup for well over an hour, the messed up reservation prevented us from using the app in any way
Home HThe representative cancelled and rebooked my rental to try and get it to show up in the app so I could have an easier time returning the vehicle when the store was closed. I believe he didn’t switch the car in the system and handed me the old key. Then the app would not work no matter what. So I took pictures myself and emailed them to customer service to put in my account after speaking with them on the phone. I was then overcharged by 300 miles when I drove 8. I called the next day, spoke with someone who adjusted it for me and said I’d get an email with the updated amount. I was then charged for ONE HUNDRED miles instead. I’ll have to call again. I would give negative stars if I could. The server issue was one thing. The car mistake was another thing. This location never answering the phone is another. (I called 40 times, the phone was answered once and I was asked to hold, then I was hung up on.) The double overcharge is really the last straw. NEVER rent here.
BETHANY J