Customer service sucked!
Moving Truck Rental in Pomona, CA at Rio Rancho 76
Moving to or from Pomona, CA 91766? Get FREE truck rental rate quotes at Rio Rancho 76.
Get FREE moving truck, pickup truck and cargo van rental quotes at Rio Rancho 76
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Pomona, CA.
Cargo vans and pickup truck rentals in Pomona, CA
U-Haul cargo van rentals and pickup trucks in Pomona, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Pomona, CA 91766. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Lady helped me was a bit confused on how to use the system to return vehicle. I had to contact customer service again for them to assist her. Again customer service was awesome on the phone.
Make the parking area for the U-Haul returns more apparent.
Have a U-hale trained employee available when vehicle in return so it can be inspected and billing closed. Parking for the vehicle could be better. Very narrow on side of building. I was concern the vehicle could be hit after I returned it. No one was there to inspect it. 8:40 pm. Also received the vehicle with only a little over 1/4 tank of gas. Now I get to fuel the vehicle twice. With this location a gas station & a fast food is all being ran by the same what seems to be a family run business. Very little attention is given to U hale- customers. The service stops after you received the vehicle. Had to follow up like a bill collector just to get the billing closed. I had enough stress with my move without this bad service. With the three stores in this one location ran by the same person the U-hale customer suffers. The equipment was much better than the last time I rented a U-hale. Please work on your customer service.
Check tire pressure rear left tire needed air
I waited about 40 minutes to get assistance, because the service rep was also the cook at Flame Broiler. Decided to use the app to hopefully check out the vehicle, but couldn't do so since the mileage and the fuel range were incorrect. Needed to call customer service and they finally release the vehicle. When returning the vehicle, the cook slash service rep was busy so waited another 30 mins to check out. Couldn't do it online, because they needed to correct the mileage so i wouldn't get over charged by 200 miles. I get it, add on to the existing business to create more revenue. That's great, but all employees should be cross trained to work the gas, coffee, food, uhaul services so customers can be taken care of quickly. The only good thing was the location, but the service needs improvement or don't add on more than you can handle.
I dropped off the vehicle only
Person working desk did not complete the rental process correctly. It was as if I never picked up the truck. I spent 45 minutes on the phone and being transferred 5 times before someone was able to fix my reservation so that I could drop off the truck at my scheduled location. Ridiculous!
What happened to the $19.99 rental fee, I was charged $50 and never used the truck because of a situation on my end, only used 10 miles...maybe....and still put gas in the tank when I returned it....can anyone please explain this to me..
Wish the truck had cruise control
Make your website less geared towards selling extra things and more geared towards giving the right type of service
Online process was easy and the truck was ready to go at the time I needed. Entire process took less than 20 minutes. Great job!!!!
There were no blankets available Truck was fine
The teenager at the counter was rude and didnâ€™t know how to accept a return vehicle. He tried to tell me to come back the next day, after the rental expired to turn it in. I refuse to do any service with this location
Very good service love it
I arrived on time only for the computer to be down, printer not working and then being sent to another location. The process took 1.5 hours. Also took an hour for the drop off process and just took too much of my time
The customer rep was ver polite and the service was excellent.
Great customer service, will be using again
Have someone there to attend customers and be on time because no one was there to help until I called corporate and they connected me with Afm Jose.
Service was excellent & professional!
Charging one dollar per mile is outrageous!
Inside the cab was filthy. half eaten chocolate bar on the floor, dirty napkins on the dash, other trash in the vehicle, and dirty. The windshield was COVERED in bug guts and water stains. we spent 1/2 hour cleaning before starting our trip, but missed the chocolate bar until we found a bunch of our stuff with chocolate stains on it. The fuel was under 3/4 full, even though our contract indicated full. No explanations given for vehicle controls, such as tow/haul setting, etc.
Excellent service and very quick. fast pick up and fast return.
Great service. Very kind people.
Double check to make sure that the correct number is listed on google and/or before a reservation is made, re-confirm the location of the UHaul prior to hitting the "reserve" button on the computer. I googled the number for the Garey Ave. location, called it, made an appointment, and then the customer service person told me afterwards that it was at the Rio Rancho location. Apparently canceling a reservation is also too difficult to do on the computer.