Moving Truck Rental in Portland, OR at Value Towing & Auto Repair Corp

Attendant at the pick up location didn't check vehicle before handing it over. Was told that it had a half a tank of gas but after driving for 15 minutes I got a low gas notification and noticed I was driving on empty on a busy Portland street. Steering wheel was sticky. Was not told of the road tax until pick up. And even after dropping off vehicle hours early was charged for extra mileage. Vehicle did the job but was not worth the rates I was charged for. I made a reservation and they didn't even take the cardboard sign out of the window of vehicle

I made my reservation for a specific truck well in advance. I was even under the impression that if the specified location that I booked did not have the truck I needed I would receive a $50 voucher? Two days before my move I received a email stating that I would have to go much farther to pick up the truck I booked. That’s strike one. When I arrived promptly at 8am (the time I had requested) the Uhaul clerk (kid) was not in yet. Some mechanic in the back said “He’s not in yet, he’s probably sleeping. I’ll call him now” Meanwhile. I have movers and workers at my house waiting on me. 820 am is when the kid finally shows up. He starts asking me all the usual questions but I had to interrupt him- Didn’t I book this for express pick up? Shouldn’t you have all my information already? Strike two. I go get in the Truck now 30 min behind my schedule and I see there is 1/4 tank of gas for me. Strike 3. What a giant pain / inconvience. Not what you want on moving day. There’s already enough going on as it is.

The trailer was old, beat up and a little dirty inside including dirt and leaves. It was not in good condition. The handle above the hitch was half broke off, the guy said yeah it's been like that for awhile, it's noted. Well I didn't want to break it completely off so I never used the handle to pull the hitch up, I just lifted the whole hitch arm instead. The guy also didn't connect the trailer for me, which I can do but i wasn't expecting to do it myself upon pickup so I didn't bring any gloves. I connected it with bare hands but then my hands were all super greasy with black grease. Wish I had known I was to hookup the trailer myself I would have brought gloves. Other parts of trailer seem old and rickety. At times I was afraid the thing would fall apart. Uhaul needs to provide better equipment.

Very friendly.

i would have preferred a trailer I could secure with a lock on the hitch, unhitched as well as when connected. I did not ask for one this time, but I've had them in the past. I had to drive around Portland for two more days after picking up the trailer, but I pulled it then out of concern for its security.