The vehicle was extremely dirty both inside and out. The cargo unit was not swept and had black dust all over. The windows were so dirty it was unsafe to drive and I stopped to clean them. When I checked out the vehicle the representative said I did not need to use the app since he was checking me out. He told me to use my camera to take notes of current vehicle damages. I later learned that I should have used the app but had to before I left. I could not find the fuel level on the contract and when I went back into the office to ask, the gentlemen that checked me in had left. Another gentleman there did not know where to find it and simply said to tell them it is half full. I explained what the directions said and he told me he didn't know anything about that. I took a picture of the fuel level. I called customer service after getting home to explain my situation and they did resolve for me and helped me at ease.
Russell D
Full Throttle Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pueblo, CO 81004
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Customer Reviews
- 3.5 Average Customer Rating
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They helped park the truck in a tight spot
Kirk SThe place I was sent to was a bad neighborhood. The truck drove terribly and I was promised furniture pads . The place i was sent to get my truck had no furniture pads after I asked uhaul customer service if they had them they told me they did. I had to drive an hour out of my way to pick the truck up. Over all experience an F
JENNIFER BTrailer not ready at appointment time. Waited 30 minutes left said call me when it’s ready. U haul calls asks why I cancelled? I said I didn’t location employee unable to process the rental agreement waiting on some one capable. U-Haul employee says I’ll check call you back no call ? I show up they say I canceled?!?!!? Just give me the trailer!!!! No 50 dollar sorry it wasn’t ready. Drop off smooth as butter.
Joseph GDrop this location as a pick up location…it is sketchy, I did not feel safe, nor could the person help with the rental or pick up issues. Took me 1.5 hours to pick up truck.
Lawrence V