So my issue was not with the pick up of the vehicle. My issue was the fact that two days before my twelve hundred mile trip , I was called and told that there was no vehicle to pick up at the location that I had called and secured the vehicle and car dolly at a month prior. So instead of picking both the truck and the car dolly up from rocky ford , I ended up having to drive all the way to pueblo in order to pick up the truck , and then I had to drive all the way back to my storage location. From there , I had to load the truck and then drive down to rocky ford. I had to get the car Dolly attached to the truck and load. So I had to get both pieces of equipment in 2 different locations. The solution was to give me 70 extra miles and an extra day. I needed the truck to pick up on Monday. And then I returned it Tuesday afternoon when I went to call to return the truck on Tuesday afternoon. I was told that. The location that I would be taking it to could not take car Dolly's.So they wanted me to send the truck one place and the car dolly to another place. I have used U-Haul on several occasions over the past 20 years.And I have never had the issues that I have had for this particular trip. So I needed the car for 2 days and was told that I got it for 5 days. Out of all of the time that i've used u haul , this has been the one that has really tested my patients. I was not happy with all of the running around that I had to do when I booked or reserved a truck and car dolly a month in advance. We need to work this out.
Chris N
Full Throttle Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pueblo, CO 81004
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Customer Reviews
- 3.5 Average Customer Rating
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The location was closed during business hours - for the full length of the posted hours for the day. This meant that the key dropbox was inaccessible as it was behind a locked gate - this was especially frustrating as I had been bumped to a 24/7 pickup rather than the counter pickup that I had selected during the recent process -There were no staff on location. The phone number for the location appears to not be in service. The only way we were able to get access to our rental truck was through the area manager (who was great). Without a direct line to him, which we had by dumb luck, we would’ve been unable to get the keys for our rental. We did not receive the dollies we had rented. It was overall a very poor and frustrating experience, and delayed our pickup time by over 2.5 hours. I will not be using U-Haul again and will be recommending to my friends and family to do the same.
Andrew MThe vehicle was extremely dirty both inside and out. The cargo unit was not swept and had black dust all over. The windows were so dirty it was unsafe to drive and I stopped to clean them. When I checked out the vehicle the representative said I did not need to use the app since he was checking me out. He told me to use my camera to take notes of current vehicle damages. I later learned that I should have used the app but had to before I left. I could not find the fuel level on the contract and when I went back into the office to ask, the gentlemen that checked me in had left. Another gentleman there did not know where to find it and simply said to tell them it is half full. I explained what the directions said and he told me he didn't know anything about that. I took a picture of the fuel level. I called customer service after getting home to explain my situation and they did resolve for me and helped me at ease.
Russell DThey helped park the truck in a tight spot
Kirk SThe place I was sent to was a bad neighborhood. The truck drove terribly and I was promised furniture pads . The place i was sent to get my truck had no furniture pads after I asked uhaul customer service if they had them they told me they did. I had to drive an hour out of my way to pick the truck up. Over all experience an F
JENNIFER B