Equipment I asked for was not in truck, was told there was nothing they could do and I would have to go to another location to pickup the equipment so I had to drive to Garner (1702 Mechanical Blvd, Garner, NC 27529). Wasted almost 2 hours of my rental time dealing with customer service and the additional travel.
Clay R.
Storage King USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raleigh, NC 27603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Give people a break on the miles
CHRISTOPHER M.My key wasn't in the right spot (had to call customer service and had to wait about 40 minutes), and my ticket wasn't pushed through for my 7am pick up (reserved weeks ago) so I couldn't pick up my truck on time (had to wait an hour this time to get customer service)
Kenaniah D.The self check in experience was overall terrible - unclear instructions, minimal help for troubleshooting, hard to reach help for trouble shooting and utter lack of guidance was very frustrating, time consuming and unsatisfactory. I hated using the website which had issues with allowing location, desktop vs mobile view, and directions for equipment. Some of my reserved equipment was missing but there was no way to ask for it or to determine why it wasn't included. I will never use the self check service again and will encourage others to avoid. Very surprised and frustrated with U-Haul since I've had great experiences before with in person services.
Sarah C.the location was very sketchy. There weren't any designated spots for parking and picking up the u haul from. Had to pick it up from the side of the street.
Srivatsan R.