Operates out of a convenience store apparently near a rehab center. The truck had a dirty sheet and inoperable rachet strap in the cargo area which had a rather large liquid stain on the floor. High mileage unit with probable transmission issues, but at least the AC did not work (108 degrees that day)...Should have been sent to auction some time ago. NOTE: My reservation was with the main location in town, but when I arrived to pick it up, I was informed they didn't have the truck I had reserved because 'they get snapped up on the weekends'. Going to the alternate location added 10 miles to my mileage charges. To her credit, the lady who assisted me at the alternate location was courteous and did the best she could with available resources, which were inadequate.
Daniel C
Westside Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redding, CA 96001
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Customer Reviews
- 3.5 Average Customer Rating
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MARK EReturning the truck was just as frustrating, than picking it up. The pickup paperwork said we needed to call before returning the truck, so I called the location, The woman answered, said she was busy helping customers and hung up on me. When I called again few minutes later she spoke really very rudely and yelled at me, even though I was also a paying customer and had paid a significant amount for this service. When we arrived, we saw that location was a convenience store and she was not busy. As soon as we entered, she started yelling again. We have recordings, witnesses, and evidence of the poor treatment we received during both pickup and return. She refuses to process the truck return, and we had to wait about 30 minutes for the manager while we were worried about being charged for another day. This entire experience was completely unacceptable. If Uhaul partners with convenience stores for truck returns, there should be dedicated staff available to assist customers. Because of this experience, I would choose another rental company. Also I will complain this bad experience with consumer complaint department!
Blanca GGreat work and hospitable
Damilola ATruck ran good, Good AC. Friendly staff. Weird location in a convenience store in a sketch part of town. UHaul website could use an upgrade. It's glitchy and boots me out frequently
Katherine P