This was my first time renting a truck and called the day of to confirm pick up details since I would be using the app to retrieve keys after hours. When I arrived and followed the prompts on the app to retrieve the keys, the access details were entered incorrectly. After being on the phone with customer service for an hour and being transferred to 6 different people - I was told that the pickup location stated that the combination code that was on the app was correct and it was something I was doing wrong. I insisted that the combination code was not right, and was transferred again to another agent who finally went through a list of possible combination codes with me over the phone and it wasn’t until the 8th code attempt that I was able to get the lockbox open - and it was in fact not the code that was given to me through the app. The entire pickup process was beyond frustrating and in my opinion, unprofessional. There should be contact information to contact the rental office directly after hours for issues such as these. I was disappointed that there was no effort on their part to come out and provide more assistance upon hearing that one of their customers was unable to access a key. Will not be coming back here again.
Ariana J
Reidsville Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reidsville, NC 27320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No personnel working when I dropped off. They were closed at the time
TYLER MAbsolutely everything was wonderful!
TONI CPick up was great. Local service was awesome. Now for the over the phone customer service ? Takes too long to get knowledgeable people ,pickup location changed without contacting me as to preference, n ok in put from me as to drop off location
BENJAMIN WEverything was great
JAMES C