The lady that helped us with the check in process was great. This was around 1pm. The drop off process was extremely frustrating (around 5pm) and the two gentlemen working the register had NO idea how to help us. One walked away immediately and left the older one there, who began cussing at the computer pretending like the machine was broken. Neither of them knew how to do the drop off process. It was very frustrating and very embarrassing. I will not be using this location again.
KEATON Z
Sunset Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Renton, WA 98059
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Make sure there is stock at the location. The moving blankets we ordered and pre paid for were not there and when we went to another location to pick them up they only gave us 7 of the 10 we had ordered.
Krista PCustomer Service was not very friendly at first. The first Gentleman was new and admitted he didn't know the system. I was handed off to a Young Lady who he said knew the system very well. I don't think she did, because she was having constant hiccups navigating the U-Haul System. There was an Older Lady that assisted her that knew the U-Haul System very well but, I wondered why she didn't take over my Reservation to speed up the process. Not sure why? They were very new with the U-Haul System and it was frustrating. Not sure if more training is needed or a Simpler System upgrade. After we finally got through with the Reservation and Payment. Things went smoothly. The 15' truck was clean inside and out. Ran smoothly without any problems for the long road trip from Renton, WA to Huntington Beach, CA. I returned the truck within the 5 day period without any problems.
MARCUS JEmployees at the station did not want to be involved in the transaction. From reservations, plckup and return they were not willing or able to assist this 76 year old man with the process
William MHad reservation near my house with 30 mile credit. They moved my pickup spot 15 miles further than requested but did not adjust the mileage credit. Pretty underhanded.
MICHAEL T