This was a really great experience and the man attending the gas station who also handles the U-haul was incredibly friendly, helpful, and professional! It really turned my experience around from the pick up. He made sure everything was taken care of and was super nice!Leah H.
Moving Truck Rental in Renton, WA at Sunset Mobil
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Renton, WA 98059
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The equipment were supposed to have with the truck was not available,Eric L.
I think you should do better job of training your employees how navigate your system. I believe the lady helping was still learning but attitude wasn't the best. The young guy who helped me open return was amazing.Nsofini B.
That staff member wasn't wearing their mask when I return the truck. (WA state law requires for ppl to wear masks within building). Also want to add that the older man did not keep his distance. The steering wheel was off and made it extremely difficult to drive. I would never recommend this location or it's services to anyone. *when I picked up the truck, the young lady who helped me was very helpful and kind. That lady deserve a raise for following the rules and wearing her mask.Guadalupe G.
This was not the location I initially booked and I was very frustrated that the location was changed on me.Brooks J.
The attendant was the only worker onsite and was not trained to check out customers. The truck had an eighth a tank of fuel so we had to fill up before leaving. The truck door was frozen shut. The truck did not have the dolly or blankets in the back like we paid for. Luckily we were smart enough to verify before we left. We never got our blankets and the dolly they gave us had been sitting outside in the weather and was rusted. Because we had never received our blankets, we could not move a couple pieces of sensitive furniture which means we will have to rent a truck again, hopefully one from a location that prepares the truck for us before we get there. Overall, it took us an hour to get our truck and get on the road.Angela K.
Your app sucks. I had to go into the location to do most of the work for returning the vehicle. I'm so thankful for Doug who did what needed to be done so quickly and efficiently. It's not really ride share if I have to enter the building to get the key for pick up.Jennifer S.
The staff was great!! Super personable!!Virginia B.
Staff was great price good and van was outstandingWilliam M.
Van side-door needs to have hinge locks to keep it open.John M.
Better training.Bryan C.
It's a gas station without a drop box for after hours key return so you have to hand them to an attendant. I was told by Uhaul customer service that I had to return to this location. When I tried to do so the attendant told me I could only do it during business hours. This location advertised 24 hour returns so maybe they need to have a key box or work on educating the gas station employees about their return policy.Joseff G.
Sunset Mobile makes it easy and they are very nice people. When you ate moving, you are generally doing something you do not want to do. They were greatHeather W.
Major technical problems completing the transaction through the web app. When onsite I was forced to go into the building and work with one of their staff members; who got very confused and frustrated himself because he did not understand any of it. To add to the issues and further delay, the card reader they had on the property did not accept anything but a strip. Touchless payment is ubiquitous and especially during a pandemic, it was disturbing to see the care-free attitude throughout and how many times Uhaul forced me to put myself at risk during my entire user journey. After eventually finding a card with a strip, the delay and issues compounded because the backend systems did not associate the card I used through the web app flow and the card i used to checkout on site. In the end, we figured it out. For me, this was not worth $80+ in addition to the time that I lost having to deal with Uhaul's lack of backend system maturity and clear lack of training of onsite personnel (whoever may be accountable, that is). I've used Uhaul my entire life and I was very disappointed to have to pay for that terrible experience.Christopher L.
U-Haul admits they know there is a problem with their rear door malfunctioning. Why have a customer wait 120 minutes for service?Michael S.
Radio did not work, windshield wipers needs replacedGreg R.
Took me 30 minutes to get my rental. Probably won't use uhaul again.Tanuj S.
Check in was terrible when I returned the truck. The charges were different from what I'd agreed to so I have to call Monday to get it fixed. The person who checked me in was confrontational and made it as difficult as possible. I left feeling furious. Even worse, they were not adhering to any social distancing protocol, and nobody was wearing a mask. It felt very dangerous.Lola J.
Dolly was not present in the truck, so I had to make a return trip to get it. Front desk rep rather unpleasant during van return. She charged me a late fee for being 20 minutes late, and then she asked me if I took a photo of the odometer. I explained that my phone battery was too low to take pictures. At this, she became irate "now I have to close up and go to the truck myself," she said. A really unpleasant character with absolutely no skills in customer service. DanDan A.
The woman who assisted me wore a name badge that reads "manager". I did not pay attention to her name. I reserved a 10-foot truck and appliance dolly. When I arrived to pick up the truck at 9:15 am, the woman said she did not have an appliance dolly but that I could pick one up at the Renton Highlands U-haul store. She told me she called the store to inform them I was coming. When I arrived at the Renton store, the woman working there had no idea what I was talking about. She had not received a call from Sunset Mobil. The woman at Renton called the Sunset location. Finally, I got the appliance dolly. The move took longer than I planned and when I returned the truck to Sunset, the woman working there had locked the store and was outside helping a customer with LP gas. I handed her the key and said I am late, I have to go. She told me I could not leave before I signed some paperwork. If you check you records, I have rented U-haul trucks many times over the years. I have never been told I needed to sign something after returning the truck. I had no time to wait, so I left the key at the front door. At 12:01 pm I got a phone call. It was the woman from Sunset. She told me if I did not come back and sign the paperwork, she would charge me a late fee. She also told me that she had my driver's license. I dropped my helper off at his car and raced back to the Sunset Mobil. I arrived at 12:45 pm. I had to be working 15 minutes later two miles away. I went into the store and asked what I needed to sign. She said I did not need to sign anything. She asked where the appliance dolly was. I told her it was in the truck, of course. She said go get it and bring it in the store. I told her I did not have time to do that . I told her that is her job. I asked her why she did not give my license back to me. She said you left it here. I complained that I did not like her poor customer service and that she had better not charge me a late fee. I raced to work and arrived on time. I worked 3.5 hours without a break and then checked my email. The woman from Sunset had emailed me a copy of my equipment contract #23042638. I could immediately see that she had indeed overcharged me, as she said she would. I called her back at 4:43 pm. She answered "hello". I asked if this was the Mobil station. The woman uttered something and I asked if this was her personal cell phone I had called. She answered "yes". I asked her about the charges on my contract. She said she had no idea. She would have to look at it the next day when she was at work. The woman indicated that I returned the truck at 2:13 pm, which is a complete lie and I have my Skype account records to prove I was working on Skype non-stop from 1:00 pm to 4:30 pm. In addition to lying about the return time and charging me double for the truck and the appliance dolly, she charged me $7.00 for a dolly I did not even rent and, on top of that, charge me an additional $7.00 late fee for the same non-existent dolly. I called tDan K.
Really, quite easy to use this site. Personal very friendly and helpful mKristin R.
Was charged double for reservation through UHAUL done online/phone. Took weeks to resolve issue through bank. Would not recommend overall service through UHAUL over the phone. Location handled the issue well.ALEJANDRA G.
It took close to 30 minutes to check out (reserved in advance), & about the same when returning truck.Deanna Z.
I rent here regularly, today was informed I had to check in the truck myself, show mileage and fuel levels. Im not interested in doing their job for them.... wont rent here again, too disorganized checking out and back in. And they wont let you leave the keys and email me my final invoice like a normal uhaul. Not renting here in the future.KELLY R.
I was happy that we have a U-haul in our neighborhood so thank you for that and it would be nice to add a pickup truck in the near future, maybe the summer months. the employees are greatly knowledgeable too.Paul M.