The drop-off location was changed during my drive, to a storage facility that also rents UHauls. I was turning it in pretty late (about 9:30pm). The location was dark, and there were "no parking" signs on the pavement in the only spots that made sense to park a UHaul truck. When I pulled in, there were about 4 other UHauls already there, blocking the storage facility customer entrance (so customers trying to access their storage units could not enter), and if I parked there, the back end of the truck would be in traffic. I wasn't sure where to park so I called the U-Haul Customer service number I was given. The gentlemen who answered after about 10min transferred me to the after hours self-turn in customer service center; the lady who answered said she'd look into it, put me on hold for about 7 minutes and then hung up on me. And did not call me back. I eventually just parked in some random spot blocking a storage unit. Then it took me another 5 minuted to find the key drop box because it was on a dark pole across the driveway, with no lighting on it. This location is horrible, mostly due to lack of parking for after-hours turn-in. And the "customer service" agent who hangs up on a paying customer is ridiculous.
ALLISON K
ABC Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richland, WA 99352
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Customer Reviews
- 4.0 Average Customer Rating
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They called me the week before moving and said we were being "upgraded" from a 20-foot truck to a 26-foot truck, which was way too big for our needs. To compensate for the increased fuel consumption, they gave us a truck with a tank full but marked the starting fuel level as half-full, which was good. They also included 25 moving blankets plus 4 dollies. We thought that was fair enough.
CHARLES PDon’t charge me for extra miles that the person in Boise told me I could have when they switched the pickup location. Which was before they switched it again to the unpleasant Budget Inn location.
John CAccount charged full price and didn't use all the estimated miles and no refund
AMY RSuper friendly and efficient!
MARISSA T