Check out was very simple and check in was easily accessible. The trailer I rented, though it still had some asphalt from the previous renter. It didn’t affect what I needed the trailer for and the price was right for my needs.
Aaron D
James Snow Storage East
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4C3A2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The trailer tire was flat and I had to stop several times and inflate it in the middle of the highway.
JAVAD HTried the mobile app for mobile pickup, complete waste of time. Did the checkin online and again on the app (and it failed), and had to do it in the store...which is fine, but why have an app that doesn't work.
Dominic MThe cooling system was not working Inside was not clean
Ehsan SThis is my first poor experience with Uhaul. I've used this location many times without issues. The Representative told me it would be $29.99 per day for rental (10'' truck ) plus 0.89 per km. I took insurance and edtimated the kilometers to be 20 to 30 km. (That was one way.) The estimated he told me was $79. Upon return, I ask the representative to check the truck, he indicated he would do so later. I indicated the gas had been replaced to the required amount; same as where it was when I started. I purchase gas twice to ensure the correct level was reached and was in fact slightly over. I always return the trucks with extra gas as oppose to less than what I started with. The representative in this instance was shady and did not represent Uhaul well. I expected to pay perhaps $40 more but not more than double the original quote. This has left me with mistrust in Uhaul. I will never leave again without making sure the representative finalize my charges and I personally take photos of the speedometer. I'm disappointed with this last interaction and will likely avoid this location although it's location serves me well. I hope the issue of the low gas will be addressed, it was topped up. I need some remedy ito be taken over the inaccurate quote ($29.99) for the daily rental rate and rate per kilometers ($0.89). The truck also had garbage in it when picked up....cup and water bottles. I would recommend the location as I've used the location many times. That location has been convenient. The CSR needs to do better representing the company. Consistent credible/correct information when given with integrity goes a long way toward creating and maintaining trust with customers.
Patricia B