Reservation should have been for 2 days i was called to return truck saying someone was waiting to pick it up ….. but that wasn’t true after rushing to return then talking to location staff (there was several available ). Sunday was the day I actually needed it the most …..ended up being charged for 2days but only had truck for 3 hour late ….i Could’ve been still actually using for the time I was charged . Back of the truck was not cleaned once opening the back there was leaves/ mud and dirt still there from previous renters. I have pictures ! was trying to charge me for cleaning it … wasn’t my mess but was going to clean it if I wasn’t rushed back for no reason at all - I wanted to extend but was told I could not
Curtis D
EZ Body & Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Highly recommend this location. Charles was awesome! Very professional, helpful, and polite. We've rented from several U-Haul locations in Virginia and this was by far our best rexperience.
Bridget DNothing because everything was great
PATRICIA AAfter hours, no one there
RONALD SEverything went great with the process. Easy and simple process. I rented a dolly just didn’t receive it nor reimbursed. Overall it was a nice experience .
Samantha W