Hours were listed incorrectly and caused delay and confusion on pickup. Delays caused extra day of usage charged to me for uhaul location and central booking mistakes.Jason B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, VA 23294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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This location was somewhat hard to find. Additionally, we could not turn the teailer in using the app. I had to go to the website. Other than that, no issues.Patrick P.
The location was not well marked. The lock box was hard to find. The lock was hard to open. It took 40 on the phone to get the lock code. It was a terrible experience. It was even difficult to find the phone number due the specific location as it wasn't included in the confirmation emailGarry G.
Have real people available.Tina E.
I would suggest making the area where you are dropping and picking up the vehicle more presentable. It was dark with a single light right up next to the woods. Trim the trees. Add a better light.Nathan J.