When someone says they want rent a specific "newer" clean truck that is on the lot for the next day, do not rent them the "old" truck that gets dropped off after hours that is "dirty" and barely has any gas. It's a bad way to start the day at 6 a.m. Inform people that the self check-in could take up to 30 minutes. Besides the verification you then have to move the truck somewhere you can take pictures. Don't rent a truck that will barely start because it needs a new battery. Make sure the interior engine service compartment is closed so the renter doesn't have to figure out were all of the hot air is coming from. Don't put the keys for 2 different vehicles in the same lock box. Don't charge a $25 cleaning fee for a truck that is returned dirty when it was checked out dirty.
Harlan W
Precision Car Audio And Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverview, FL 33578
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How U-Haul Reviews WorkThank goodness I could talk to someone on the phone to locate this drop off (6 locations were already full). Hope i did all the photos correct.
Alexander DGreat customer service. The online application was easy to maneuver. The gentleman who helped at my location communicated everything. He even unparked my rental so I could get out easier. That was very much appreciated. My only downfall was I didnt know the same process to checking out occurred at checking back in. I had already locked the doors and placed keys in after hours box. It was very convenient and cost effective. I also appreciated the night box and how easy it was to extend my rental time.
Philomene CGreat customer service. Harry has excellent phone skills. He answered all questions promptly and provided professional customer service. Pick up and drop off super easy.
Marlene CRepresentative was very polite
Jesus T