Checking in at the counter was extremely frustrating and unnecessarily painful. My initial reservation, which was made directly through your website, had to be cancelled on the spot, and I was then forced to create a brand-new walk-in reservation with the counter agent. This wasted well over an hour, at a time when I was already in a rush. The issue was that the credit card used belonged to our company, so naturally the name on the card did not match my driver’s license. We had specifically taken the time during the online booking process to add me as the authorized driver, so this should not have been an issue. Even after speaking with three different customer service representatives, the only solution offered was to cancel the original reservation and start over in person. Very disappointing first experience with your company. The only positives were the price and the truck itself.
karl o
Beer King
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riviere-Beaudette, QC J0P1R0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good service. Thanks.
lyazid oBe able to print a receipt instead of email.
Alain RIl parlait juste anglais. Ma réservation etait pas recu Je suis aller reporter le camion plus vite que prévu, il faisait noir dans la cours, on ne voyais rien. Jai mis plus de gaz que prevu fait moins de km que prevu et on a repris 18$ de plus 4 jours apres sur ma carte de credit
marie-claude pGet organized
Oleg S