We found empty liquor bottles under the seat pad in the truck. Didn’t want to get blamed for it.
Carolyn E
Rochelle BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochelle, IL 61068
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Customer Reviews
- 4.0 Average Customer Rating
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Hello, I wish I could give a better rating, but it is what it is. The truck was nice except for not quite ready when I turned it in in Florida within 10 minutes the whole interior including the floor was shampooed. It looked amazing. They didn’t have a furniture dolly, which was a major issue for us, but we Persevered. The light fell out of the tow dolly after it was fixed by roadside assistance. I fix it with duct tape lol
RICHARD OThe truck itself was clean and dropping off was easy. The attendant at drop off knew what she was doing. Picking up was not great. I had to get instructions via the attendants phone on FaceTime with the owner. They weren’t very communicative, and took a while for them to find my stuff. I had to do a bit of a walk looking for my truck rental because she didn’t know where it was so I had to check basically all of them. Not a fantastic experience.
JACOB PVery accommodating and went out of his way to assist me after I left and needed truck info for tollway.
MICHAEL GI ordered furniture pads, but when I picked up the truck, no pads could be found except a pile outside, wet and covered in snow/ice. Picking up the truck took more than an hour because of online issues. I had to go to each truck on the lot looking for the assigned truck. Finally, the cashier simply told me to take any truck the size I ordered. It was a very bad experience trying to open each truck hatch in the ice and snow.
Thomas A