Didn’t have a dolly available was not very helpful. Had to wait over 45 minutes to even get the trailer would never rent from them again.
ROBERT J
Rochelle BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochelle, IL 61068
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- 4.0 Average Customer Rating
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I reserved a 26 foot rental truck and toy hauler. I was quoted $1,505 for the truck rental. Upon picking up the rental truck, the reservation showed a cost of $2,200. It took over 1.5 hours of my time at the pick up location to correct this error. Secondly, when returning the truck and toy hauler to the drop off location printed on my rental agreement, we were told that they could NOT accommodate a 26 foot truck nor the toy hauler. We were then given a second location in South Carolina for the truck and toy hauler return. After driving another 30 minutes to this second location, we were, once again, told that his second location could NOT accommodate neither a 26 foot truck nor the toy hauler. We were then told to drive to a THIRD location!!! By the time we arrived at the third location, the facility was closed. We tried to open the return link that Uhaul provided for us, and we received the message that the link was NOT working. Due to all the extra driving, we had to stop at a second gas station to put more fuel in the gas tank. We did finally leave the trucks (my husband had the same experience with the 26 foot truck that he rented Robert Brown) and the toy hauler at this third location. An employee who was simply moving vehicles around, after hours, said we should put the keys in the drop box and that he would check in the two 26 foot trucks and the toy hauler. I believe he did and that is the ONLY reason I received a confirmation return receipt today. This entire experience was SO needlessly frustrating and we have another truck and two trailers reserved with Uhaul from Illinois to South Carolina, that I am serious considering CANCELING. I would love to hear how you plan to rectify your repeated errors to make us whole. Sincerely, Dr Mary Brown 847-343-2776
Mary BThe location seemed like a liquor store with a gas station and a U-Haul location. When I got to the truck, the driver's window was open about3 inches and the seat was wet due to rain coming through the open window. One instruction was to fill the gas tank after I was done. But I don't think the tank was full when I started. I drove about 8-9 miles and when I went to fill the tank, I stopped after filling almost 3 gallons. No way could it have taken 3 gallons to drive in town for only 8i-9 miles. I did not idle the engine while loading or unloading. I parked the truck and shut it off each time. The transmission seemed to be hesitant to shift causing the engine to rev high. Going 30 mph in town on a flat street the engine tach showed about 2500 rpm.
HARLEN Has always, it all went well, thank you
FREDERICK SThis location is fairly busy and not a lot of parking room. The employees were very nice and helpful.
Eric A