The truck itself was clean and dropping off was easy. The attendant at drop off knew what she was doing. Picking up was not great. I had to get instructions via the attendants phone on FaceTime with the owner. They weren’t very communicative, and took a while for them to find my stuff. I had to do a bit of a walk looking for my truck rental because she didn’t know where it was so I had to check basically all of them. Not a fantastic experience.
JACOB P
Rochelle BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochelle, IL 61068
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Customer Reviews
- 4.0 Average Customer Rating
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Very accommodating and went out of his way to assist me after I left and needed truck info for tollway.
MICHAEL GI ordered furniture pads, but when I picked up the truck, no pads could be found except a pile outside, wet and covered in snow/ice. Picking up the truck took more than an hour because of online issues. I had to go to each truck on the lot looking for the assigned truck. Finally, the cashier simply told me to take any truck the size I ordered. It was a very bad experience trying to open each truck hatch in the ice and snow.
Thomas AN/A
JEFFREY Mas always, all went well, thank you
FREDERICK S