I was forced to use this location for my moving truck pick up. My preferred pickup location was incapable of securing my reserved truck and drive in car trailer even with almost 4 weeks notice. After being forced to drive 1-1/2 hours to secure my moving truck I was then forced to drive another 90 mins to secure my drive in car trailer. Almost immediately after renting my moving truck it was apparent that there was a serious safety issue with the front end suspension. The steering wheel shook violently between 35-45mph and the whole truck bounced up and down the way a bad suspension and tires do. Upon arriving 90 mins later to secure my car trailer at a UHaul rental center that was also an Interstate authorized service facility I asked the owner to examine my rental truck. He stated clearly that the kingpins were badly worn. I called UHaul roadside assistance and was told they’d have to dispatch someone to examine the truck. At this point I was on a tight time schedule and couldn’t waste more downtime from the first inconvenience. Plus no other replacement moving trucks were available anywhere nearby. Since I had many decades of trucking experience I knew clearly that if Federal FMVSS or DOT conducted a roadside inspection of this vehicle it would have immediately been declared unsafe and taken out of service upon inspection. Luckily I know when and where those inspections take place and I adjusted my route and time schedule to avoid them. My 630 mile one way drop off ride was unnerving and dangerous due to UHaul and their associates being negligent in examining and deeming vehicles unfit and unsafe for service. The almighty dollar and shareholder returns “Trump” safety. I notified the drop off location of the unsafe conditions of this truck and NOT to rent it without repairing it properly. My lawsuit against U-Haul is forthcoming.,
Gregory A
Rock Hill Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rock Hill, NY 12775
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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always a pleasure to work with this location
Jeff SThe only complaint I have about the location was that the trucks were backed up into very tall grass and woods and on a wet day that meant getting pretty wet and muddy just to take pictures of the truck
Linda CThe staff were excellent and the process was smooth.
CHRISTOPHER SCommunication pertaining to the reservation was TERRIBLE...... I wanted to pick it up in Middletown, NY, that wasn't a problem until the day before where that got changed to another location. I wanted to drop it off in Kingston NY, that was not a problem until the day of when I picked it up and said NO to Kingston, you need to drop it off in Port Ewen, NY. so I did. The next day I get a phone call from your Kingston NY office asking where his trailer was and explained the entire screw up with the reservation. The trailer was fine, the COMMUNICATION WAS THE WORST......
WAYNE P