The absolute worst experience I have ever had with U-haul or any company. Location didn’t know what they were doing. And U-haul in general changed my original reservation multiple times. Never got an email of the change, never called. Just terrible.
ALLYSON H
Clean Fuel Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61104
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Customer Reviews
- 2.0 Average Customer Rating
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Truck had 1/4 tank of gas and no dolly despite me renting one. Also the reservation location was changed without notifying me. We showed up to the original location and was told where to go from there. Frustrating rental process.
Dakota TThe location was scary and danger I was not happy at all the service was not helpful at all till I call the U-Haul company and they told me what to do I fill the gas tank before went to Rockford and they charge for gas again to my credit card I was not happy at all please contact me to follow up please 224-723-2299 Claudia Acosta
CLAUDIA ANo
FREDDIE CIt was very hard to find the return U-Haul area. There was no signs that it was a U-Haul return or pick up location
JESSICA T