The location was scary and danger I was not happy at all the service was not helpful at all till I call the U-Haul company and they told me what to do I fill the gas tank before went to Rockford and they charge for gas again to my credit card I was not happy at all please contact me to follow up please 224-723-2299 Claudia Acosta
CLAUDIA A
Clean Fuel Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61104
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Customer Reviews
- 2.0 Average Customer Rating
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FREDDIE CIt was very hard to find the return U-Haul area. There was no signs that it was a U-Haul return or pick up location
JESSICA TWe did not have a single thing go correctly with this reservation. Changed pickup location the day before, we got the wrong size of truck, took over an hour to be able to simply get the key and get on the road. When we called the customer service lady did not have any helpful information didn’t listen to any of our concerns, was rude and hung up on us while we were trying to get everything all taken care of. We will NEVER use U-Haul for moving services ever again, this was an absolutely awful experience, moving is stressful enough as is let alone all the issues and mishaps we had trying to get the U-Haul. We were told the day before that the person who made the reservation did not have to be there to access the truck, turns out that was the root of a lot of our issues. When we finally got the key and turned on the truck (after over an hour of being there) it had less than 1/8 of a tank of gas. We will strongly advise against going with U-Haul to all our friends and family, we couldn’t have had a worse experience and we were incredibly unsatisfied with this service. WOULD NOT RECOMMEND
CHAD EI received my truck with 38 miles until empty. I drove a total of 11.5 miles. I returned this truck with 51 miles until empty, and put gas in at the location of pick up (gas station). They proceeded to charge my card $75 for a gas fee and NINE gallons of gas. Now they are not answering their phone. I will be going in to speak with them today. They probably do this to everybody. I rent trucks almost weekly, and have only had this problem here.
JOSEPH L