The pick up process took over 3 hours due to website/app issues and multiple calls to customer service where I was transferred repeatedly and sat on hold for 15 minutes at a time. I was outside in the cold with nowhere to sit during the process as well. I reserved a 26 foot truck 2 weeks in advance but had to settle for a 15 foot due to availability which means I had to leave a lot of my belongings behind. The truck & cab were filthy and the appliance dolly i paid for wasn't in the truck. (Still haven't gotten the refund for that) 3 emails to customer service and I still haven't heard back. They sure hit me with extra fees after the drop off though. I'll never use uhaul again.Katie S.
Clean Fuel Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rockford, IL 61104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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I RECEIVED THE TRUCK WITHOUT THE EQUIPMENT AGREED TO. NO DOLLY OR APPLIANCE DOLLY. THE TRUCK WAS AT 1/4 TANK OF FUEL. THE GIRL AT THE COUNTER HAD NO CLUE AS TO WHAT WAS HAPPENING. THE TRUCKS TRANSMISSION IS ON ITS LAST LEGS BARELY SHIFTING OUT OF 2ND GEAR WITH NO LOAD IN THE TRUCK. I BROUGHT THE TRUCK BACK AND FILLED IT ABOVE THE 1/4 TANK I WAS GIVEN. YET I WAS CHARGED $22 MORE AFTER FOR 4 MORE GALLONS OF FUEL? THIS IS ABSOLUTELY THE WORST EXPERIENCE EVER AND I WOULDN'T RECOMMEND UHAUL TO ANYONE.Thomas B.
This was not the location U-Haul sent us to - via text we were told our location was 3909 11th St, Rockford IL 61109 when we got there we were told 'U-Haul haven't sent the paperwork to be a venue yet'. So had to drive further to the next dealer we could find.Neil M.