I had the worst experiece with this rental. Was on the phone 3 different times with customer service to get a truck. The first truck (the one that I actually had the reservation for) the key was not in the lock box so I could not take it. The lady on the phone was helpful and told me to just take the 15 foot truck that was there. I got into the lock box and they key was there so we hung up. The battery was dead. I waiting another 30 minutes on hold to get in touch with someone else who told me theres nothing they can do for me at that location. They put me in touch with the local schedule person I think is what she was? I had to drive across rockford to get this other box truck. My reservation was at 12:30 and I did not get the other rental until 2:45. I will never use a U-Haul again. I will happily pay extra to hire renters over using this joke of a service. I was told I could either get a "discounted rate" or $50 off of my rental. I said the $50 rental since my move was 2 miles and didnt need that many miles so the discounted rate wouldnt work and I was still charged the same amout I was quoted for using a 20 foot truck when I was given a 15 foot truck that was ALL THE WAY ACROSS ROCKFORD. At the first location where neither trucks were working, the 15 foot truck had trash behind the seat. At the 2nd location that I finally was given a working truck, the truck smelled HEAVILY of weed, I got to my house and opened the door to the back and it a mess. Dirt all over the ground like the last person moved mulch and didnt sweep it out. I was heavily dissapointed in this experience. I have used U-Haul's in the past and never had an issue, but this has pushed me from ever using U-Haul again.
Bryan O
Mis Dos Patrias II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61104
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Customer Reviews
- 3.5 Average Customer Rating
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Wasn't told where to drop off and got charged for it and am not going to pay it due to irresponsible people at the location I got it from. Lady was very rude. I will never go through them ever again nor would I send someone to them.
Brittany PFriendly staff but didn't care for location
STEPHANIE TWhen I 1st picked up the truck the lady was very rude when she was helping me and then when I had dropped it off the online app to check out the truck and return it it was not working & I went inside to ask someone for help there was a different lady and she said that I didn’t have to do it online I can just give her the key and she would get me checked out and I still haven’t received notification that I was checkout like a receipt or proof of anything. Very upset about the over all experience.
HAILEY NThe U-Haul was giving to me empty on gas and the transmission on that U-Haul was slipping. It was not a safe U-Haul to haul things
MEIRENE S