Their door sign did not have any information on what their hours are. The phone number provided on the door was to 3 different companies and forwards you to someone’s cell phone. They did not answer. We had to call U-haul customer service to find the key drop off. They were helpful but the key drop off is behind someone’s house????? The key drop off is a 2 minute walk from the actual U-Haul building. Please have signs and update your hours on your door.
JEMAJO M
1947 Lyford LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61107
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- 4.0 Average Customer Rating
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It was as just a drop off place where you leave the keys in a box…
LEANDRO HOffice closed at 4, we got there 4:30. The sign said to put the key in the drop box by the door. There wasn't one. We finally called uhaul, they didn't know where it was either. We finally found it in the next parking lot. I just want to add that I was only given 40 miles on my truck to drive from dekalb il to rockford il. My other truck gave me 53. So I went over the miles. Why was that.
CHRISTOPHER WIt would be nice when you reserve close to your home to actually have it close without wasting time driving to a location to get what you need
David OWhen you’re told to bring the truck back with the same amount of fuel as you got it (43 miles) and when you returned it with more fuel than I got it (47 miles) you should not be charged $22. A little upset about it. The guy was not understanding or willing to call the pickup location to explain the error on the pickup contract. I will never use u haul again.
KIMBERLY M