Office closed at 4, we got there 4:30. The sign said to put the key in the drop box by the door. There wasn't one. We finally called uhaul, they didn't know where it was either. We finally found it in the next parking lot. I just want to add that I was only given 40 miles on my truck to drive from dekalb il to rockford il. My other truck gave me 53. So I went over the miles. Why was that.
CHRISTOPHER W
1947 Lyford LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61107
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Customer Reviews
- 4.0 Average Customer Rating
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It would be nice when you reserve close to your home to actually have it close without wasting time driving to a location to get what you need
David OWhen you’re told to bring the truck back with the same amount of fuel as you got it (43 miles) and when you returned it with more fuel than I got it (47 miles) you should not be charged $22. A little upset about it. The guy was not understanding or willing to call the pickup location to explain the error on the pickup contract. I will never use u haul again.
KIMBERLY MEverything went quite well, smooth from pick up to drop off! U-Haul location is close to home, which was convenient. I would definitely recommend this location! I would rent again from this location! Friendly staff too! Thank you!
David CThe guy that called me was rude an being an ass hole
JOHNATHAN S