Susan was AMAZING!!! She handled her customer service very professionally with her patience and empathy. As soon as I walked into that office, her warm welcome with her kindness blew me away. I went to another Uhaul in Round Rock and was treated with poor service and didn't accept my card. I drove extra miles out because I didn't know about this location and was turned away. If anything the company can fix in other locations is the method of payment and a couple of attitude adjustments. I left very upset! But coming to the location near the "Saint Williams Catholic Church Basilica in Round Rock Texas", Susan's professionalism and empathy saved the day. I enjoyed someone going above and beyond expectations to ensure me I would leave with a truck in under 7 minutes. She was very prompt at her job, caring, down to earth and gracefully sweet. You need more workers like her, they don't make people like her no more. If you can multiply her by 2 for every store, can you imagine the business aspect of fast customer service. Please give her the recognition she deserves. Because of her, I left satisfied and found my Uhaul store. I don't care how many miles I travel to, she is the reason I'm going back and recommending this place only.
JOHN G
Round Rock Secure Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Round Rock, TX 78681
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Both pick up and drop off were smooth friendly and easy! No improvement that I can see.
MARY MAwesome customer service easy pick up and drop off. Highly recommend!!!
Lynanda FMy experience was excellent, and I enjoyed talking with the owner. Tight drive through lot.
TIMOTHY CWhile I understand I was late to my pick-up time, I was told everything was transferred to 24/7 pick up and explained what to do when I arrived. It took an hour for me to get the truck and several calls to the help line cause it wasn’t correct. It was extremely frustrating.
Brianna S