The U-Haul place was a dump. The owner was away and had some mechanic from next door check us in, and then say that he was mad that he had to work in a Saturday. And that after us, he was going to lock the door and leave. He didn’t assign us the trailer near the front door, but picked one from the back lot. We didn’t think to inspect the inside and he didn’t offer. When we got to our storage facility, we opened the trailer to find it FILLED with dirt and sticks. We couldn’t return it (because he said he was leaving), and it was a Saturday, and the other stores were closed. WE had all of the pieces needed to connect the lights. And a better hitch. We put the chairs in the trailer that I was moving, and when I returned to Fort Lauderdale, the casters of these EXPENSIVE executive chairs had casters filled with dirt and grit. We also asked him about some sort of crank to help us lift the trailer when we were finished and he said none was needed. Not was very light. We got to the destination to return the trailer and we could not (with two of us) lift the trailer from the hitch. It was a sketchy neighborhood and we found someone 4 blocks away who came over to take a look. Confirmed that we should have had some sort of crank or pump or attachment which would help lift the trailer. We hired him for $25 to rent one from a friend and unhook the trailer. This entire process was a nightmare from beginning to end!!!
DIANE K
Klett Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32084
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- 3.5 Average Customer Rating
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ROBERT TReturn the vehicle within six hours of renting it. There was no one on site to return the vehicle to I drop the keys off in the dropbox. It did not show my vehicle returned until Two days after return date. I had to make several calls and spend most of my day concerned about this vehicle.
RHONDA JBad customer service
Abdul MThe customer service was exceptional. Best U-Haul experience I have ever had.
David F