Have better indications on the night dropbox.
William E
Steward Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Peters, MO 63376
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They forgot to put the utility dolly I reserved in the truck and then they were closed on Saturday at 11am. This meant calling customer service where I was asked multiple times to give the same info including a credit card to get a dolly reserved at another location. Overall I spent 45 minutes getting the utility dolly because this location forgot. Uhaul's customer service could have been smoother and appreciated the situation I was in better. I had to drive extra miles in a truck that charges per mile to get this dolly and on top of it I received a representative that seemed annoyed with me and was not helpful enough. Maybe in the future consider not asking the customer who did not receive what they ordered to do a new rental agreement and ask for a credit card. You already had all of this info from my original rental agreement. This should have been a simple process for me and require more from your customer service rep. I have had similar situations with locations forgetting the dolly but at least in the past they have been open. I believe if I don't receive a response from Uhaul that brings about a fair resolution I will not be renting from your company again.
David ENo one at the drop location.
RICK GWanted the truck available at 7 am. It was not. Could not use mobile pickup. Poor worker there opened at 9 and had no access to give me keys to the truck on the lot. I had to call customer service on my phone and spend 20-25 minutes to get access to a vehicle. It was not the workers fault but the scheduler who told me to go to that pick up location.
Beth RThe woman that helped me rent my truck was very polite, friendly and helpful.
SANDRA W