He has no office. Makes you wait outside under a tarp for paperwork. I never received any paperwork or signed anything. When I returned the truck I get a text from him saying I owed over 300 and there was a promissary note. I told him all of the information he put was wrong. Then he tried charging my card several times after I told him I was calling corporate and to not charge my card. He tried at least 6 times all with different amounts. He tried calling on an unknown number trying to get me to answer. I had to lock my card. I will never go back to this location again. I should have walked away when he made me stand out in the rain and it was 34°
Suzanne C
Jackson Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saluda, VA 23149
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The trailer had a mechanical failure in brake system. Uhaul dispatch did not have a viable solution. I-95 Holiday traffic, construction zones, no shoulder, raining, and had to pullover in grassy area. Took me 10 hours to get home - should have taken 4. I had to keep pulling over and resetting brakes - got home 0230. Request refund for one day of rental charge.
Wayne CNA
JOHN BMr Jackson does a great job!
Warren RI reserved an appliance dolly, followed up with Customer Service twice who indicated they sent verification to Jackson Automotive who did not reply. When I picked up the truck, there was no dolly. I was moving appliances. I added miles to the truck driving to different hardware stores trying to find one to buy or rent. This is the third bad experience I have had with Jackson Auto.
EVERETT T