The U-Haul associate told me to park my teuck in front of the trailer I was renting, so his employee could hook it up while we completed the paperwork. When we came out the trailer was not hooked up. The uhaul associate told me I had the wrong size ball hitch. He would not listen to reason when I told him it was the correct 2inch ball. I had to explain the associate to loosen the nut to allow the ball to fit into place. He then saw it worked. I asked him for his name to file a complaint, and he refused to identify himself, saying to me “I don’t have to tell you who I am.” DO NOT WASTE YOUR TIME HERE!!!
JASON B
Pacific Auto Spa & Detail Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Bernardino, CA 92408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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No organization. Can’t blame them, just seems like the U-Haul neighborhood dealer program just isn’t effective. When pulling out, they said just pull forward until I pointed out that I would hit the “car wash” sign with the top of the truck. Then they had to grab keys to move the 26ft truck so I could back out. My issue is I returned the vehicle with the correct amount of fuel, I have pictures that show fuel level at pick up and drop off. I was charged an extra $19. I didn’t really care, but if this is a pattern, think of how much money this location has skimmed from customers.
JOHN WOverall, the pick up process was easy, the truck size was (26 foot) perfect, and the trip as without incident. No complaints!
KATHRYN CThe Man that helped me was very rude to me and didn’t want to tell me the mileage me or show me I just let it go and took what he gave me
Latasha WI was never informed they charge by miles I was told daily so I was over charged and it was dirty and no gas
Jennifer A