Business was closed before 5:00 PM. Called number in paperwork, no answer, no message, not possible to leave voicemail. There was a spanish speaking employee leaving who told us to leave vehicle at curb and place key in overnight drop box. Drop box has a message on it with QR code to get Uhaul app for dropping key. We tried that, had major amount of trouble using it. Ended up doing a chat for support, which was moderately helpful. Also called pickup location about what to do, they were still open, and they were a bit non committal dropping the uhaul on the street curb. We could not bring in AM as we had to be on a job site. My major concern was dropping off the uhaul outside the fence and having some form of vandalism, theft, fuel siphoning, or rear end accident occuring ovcer night. Was not happy with the drop off arrangements at this site.
Tom M
Pacific Auto Spa & Detail Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Bernardino, CA 92408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They gave the truck with an empty tank and ran out of gas on the freeway, it appeared to show a quarter tank
Skye MI was absolutely scammed by this location. The truck had a gas tank that had been drilled into three separate times and the entire fuel line was missing. I lost a full day repacking and still haven’t received a refund
Thalia MIt took a long time to get anybody to come attend to any customers not just myself but at least it was a comfortable setting somewhere to sit and wait he wasn't able to complete the order I had to get U-Haul on the phone to get him to do it but other than that oh and that there was a slight damage on the steering wheel and they didn't have the vehicle that I paid for but they did do the reservation guarantee so that was a good thing..
FRANCES PGreat service, very professional.
Guillermo A