The contract noted the gas level was at 1/4 mark, but it was actually empty when I picked it up. I filled up the gas more than 1/4 mark but the person noted 1/4 mark again. I spoke with the staff when I returned the van. He just "oh ok." I asked if he could refund the difference in the gas cost. He said no. That was it. I received the final receipt today, 6 days after I returned the van. This is terrible.
TUYEN N
Brokaw Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No way to pick up truck with just phone as with a uhaul store because it was locked inside a gated area. Prefer to have picked one up at uhaul as I requested.
John BI made a last-minute change in my reservation. Instead of picking the truck up on Friday late afternoon, I picked it up on Saturday morning. I called the location to let them know and they told me that this was okay. At 7:30 PM I received that my reservation was cancelled. Immediately, I called U-Haul letting them know that I haven't cancelled my reservation and that I will pick up the truck in the morning. The reservation was uncancelled, however, there was no truck available in the area, and I should call the next day at 7 AM to talk with the schedule department. THIS WAS VERY DISAPOINIG. I need the truck that morning to a new apartment. The lease was due that day and I needed to empty the apartment that day! After a stressful and long night, I received a text at 7:10 AM, that there was a truck for me in the original location. Helpfully, things got solved and everything was smooth after that.
Fernando AThere was no one there when I arrived even though the sign with the hours said they were open. This was very disappointing and I had to call and get instructions to drop it off
Sarah BThe lady at the front desk was super nice
Ana B