The pick-up was smooth. However, the drop-off was of concern. As I was pulling in to the drive way for drop-off, I was instantly approached and accused by an individual for hitting the uhaul truck in the front part of the vehicle. He pointed at the front bumper and said "Looks like he hit it, it's not even". I'm not sure if he is an employee, but if he was his customer service was atrocious. If he wasn't', it's even worse. I had to call over the employee that helped me at pick-up to re-inspect. After he re-inspected it and saw no actual damage, he said I was good to go. I will definitely, not be using this location for further rentals.
Hector B
Starbrite Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was easy to pick up, no issues
Tami ATodo bien gracias
Caballero PCheck on the suspension of the vehicle. It was very bouncy
Devin WGreat experience!
Kamran P