I’d like to share my recent experience with U-Haul customer service, which was frustrating and poorly handled. I was expecting a confirmation call the day before my scheduled truck pickup, as promised. Unfortunately, I received no communication—no phone call, email, or text. Based on the instructions in my reservation email, I arrived on time at the Sierra Lane location in Dublin. Upon arrival, I was told there was no truck available and that I was actually supposed to pick it up in San Ramon. I was given only 20 minutes to get there before the truck would be reassigned. This last-minute change, without any prior notice, caused unnecessary stress and forced me to scramble to a different location. The lack of communication and coordination was unacceptable and reflects poorly on U-Haul’s customer service. I hope this issue is addressed to prevent similar experiences for future customers.
DAN H
San Ramon Valley Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Ramon, CA 94583
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Keep up the good work
MANUEL EVery high mpg trucks.
GANZORIG GKeep up the good work
MANUEL EThere was no one at this location and I had prior appointment at 1.45 yet the location was closed from 12.30 and never opened, we had to Download the app at the last minute and go through self checkout videos and get the vehicle. Vehicle exterior was very dirty.
senthil k