The inside of the truck had a lot of leaves, which was obviously not cleaned by the former user.
RUBY S
San Ramon Valley Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Ramon, CA 94583
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have no problems with the location. My issue is with the pickup app. On two occasions when I pickup a vehicle I am asked to verify the condition of the vehicle by taking pictures. I take all the pictures required but when I get to the end and press submit, I receive a message that there is an issue with one of the pictures that must be fixed. Unfortunately there is no way to go back and fix the picture so I can never complete the checkout process. That also means that since I never finished the checkout I can not check the vehicle back in using the app. FRUSTRATING!!!
RICHARD BThe mirror was broken. I took a picture but told the guy it was livable. But when I got in the road the mirror was loose too. Had to keep adjusting it with my hand. And he didn’t mention the text for equipment. I took pictures but by the time o saw the link it had expired. There should be a link to communicate issues at any time. Yes there is the accident link in the paperwork, but you need something in between.
Brendan DThe lot is not lit after hours—was pitch black. It was so dark I couldn’t see the pathway and steps leading up to the orange key dropbox—and I drove by it TWICE. The only noticeable lighting comes from the back of an adjacent temple, and the temple’s adjacent loading dock looks like a junkyard and makes the area feel neglected and unsafe. In contrast, the woman I spoke to at 1-800-GO-HAUL was incredibly helpful and patient with me as I tried to find the key dropbox. She was absolutely great.
CHRISTIAN DNo parking & charged me a cleaning fee which I left in the same condition that I got it
JOANNE B