I waited 15 minutes after check in outside for the truck keys in the heat. Truck was dirty upon pickup. The truck Bay Area was unswept and the cabin had very dirty floor mats and trash inside. The cupholders had a sticky substance likely from a spilled drink. The A/C didn’t work the entirety of my trip, it would only blow hot air no matter what setting I used, but they didn’t have any other trucks available for me to use in place. The location was dirty and looked very rundown as well. The staff were friendly and kind but overall a poor experience.
Constantine V
Lloyds Tire & Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sandston, VA 23150
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent service, my only recommendation for improvement is a faster check in/check out, the staff behind the front counter were overwhelmed with other customers and caused me to have a longer wait.
ISAIAH FDriver seat belt is broken. Well maintain but not clean. No trash just dusty a lot. Great customer service. Will definitely use again.
NANEEN CHave trucks serviced after every 500 mile rental.
BARBARA RGood Customer service
JOHN W