Y'all were great and helped me out, thanks!!
DAVID W
San Marcos Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Barbara, CA 93110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We felt the process was very easy! We were surprised and thankful we had an extra day with the trailer. We definitely needed it for that extra day.
HANNAH ECustomer service does not appear to be a priority at this location (San Marcos Self Storage.) I started by trying to book a rental via the phone app and then ended up calling the 1-800-U-haul number (The woman who assisted me was very professional and helpful.) I gave her all the information, what coverage I wanted, emergency contact, insurances/coverage and even uploaded my driver's license. Upon arriving for my designated pick up time I got to wait a few minutes while the two gentlemen behind the desk discussed the personal idiosyncrasies of one of their storage clients and the history of their timing with his monthly rental check payments. I was then finally asked what I needed and let them know that I was there to pick up my rental van. The man who appeared to be responsible for the rental units apologized for my wait while far less friendly man took my name and my license & credit card which I had ready and just seemed bothered to have to interact. He then spent the next several minutes asking the same questions that I already answered and were in my contract already as I had a copy on the app. He was difficult to understand, kept asking about the coverage without explaining it (The woman on the phone had answered my questions about coverage and I had made my informed choice at that time) when I let him know I had already chosen the level of coverage he just kept repeating that I had waived coverage which was misleading and ended up getting a higher level that I didn't want or need. He got up from his chair exactly once to retrieve the key. I left feeling frustrated. I would much rather have dealt with a site that primarily deals with the rental side or strictly via the app. The van was dirty (covered in ash from our local fire) with less than half a tank of gas. The man who assisted me was not only not helpful, not friendly and but in retrospect likely makes money from upgrading insurances and mileage overages. All in all it was such a disappointment after my interaction with the 1-800 woman who was not only very courteous and helpful, but also extremely personable. I extended my rental via the app (very easy) returned it with slightly more gas and early via the app and was charged a $25 cleaning fee. The van was used to load tables and chairs and deliver to two separate sites. There was no garbage left behind. Just another upcharge I guess.
SUZANNE HI have used u-haul services many times. I was very impressed by the Santa Barbara Office. The manager bent over backwards to help me select the correct truck for my purpose. Hauled a bunch of stuff successfully and without any problems. Thank you U-Haul...!!!
ANTON VEasy to rent. Professional service.
RACHEL O