No improvements needed. The staff was polite and courteous and very helpful. Enjoyable experience.
GWENDOLYN C
K&D Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Selma, AL 36701
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Customer Reviews
- 4.0 Average Customer Rating
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The uhaul that we rented had beoken glass in it. We only loaded two recliners, air tank, ans a tool box. But they had a nerve to charge me for the glass. Knowing they all ready charge who had the trailer before me. I guess that's how they get over on their customers. Charge the persin who had it before, then they want clean it out so they can charge the next customers.
Talia HThis truck was filthy. Cigarette ashes all over the place. The truck also smelled of cigarettes. The truck had dirt all over the floor. Red ants were coming from everywhere. along with some other little black bugs. Upon returning this truck you request pictures be taken to show the condition of the truck, but you need to have pictures taken before the rental. Extremely nasty. Your organization should be ashamed of yourself.
Evelyn BDirty truck inside cab and the back no dolly's. Caheg3d me for pafs we had none. We were tried to be charged for 85 more for gas. We'll nope not gonna do that. We got it o1/4 of a tank and left it on 1/4 of thank. This time this whole experience was awful. The equipment was not.maintained well.at all and was filthy. We had to ask for another pigtail for the trailer the lights did not work and it went down hill from there No dolly no furniture pads. Just the one. I am so glad I never have to go to selma Alabama again. Wouldn't not ever go in to.that location ever.
Diane RHillary at the counter was not professional or polite. She was late coming out of the back room. She was slow to explain the increase in price from what I had reserved. Then asking if I still wanted to rent the truck just because I questioned some charges that I had not heard of in many past Uhaul rentals. The differences were only $10 but it was the principle. And now I do not see the $18+ credit shown on my receipt but not on my mobile bank statement. Went from $19.99+ gas mileage that I expected up to $50.44 and back to $30. For 15 ft back to 10 ft. she a made a snide remark about there is a way to talk to people which I could have said the same about how she talked to me, age 77, customer!
Sherry S