No problem with the dealer. Present and very dedicated to customer satisfaction. The problem comes from my reservation, I took the trouble to reserve a trailer more than 2 months in advance, to schedule it for 8:00 a.m. on the U-haul website. At 7:45 a.m., the dealer tells me that he does not have the trailer, that it will not be back before 12:00 p.m. I absolutely needed this trailer that day. How can a company of your size not respect its customers, what is the point of a reservation if I have no guarantee of availability? Fortunately, the dealer found me a trailer, smaller but I had to make do with it. Congratulations to the dealer but none for your planning.
Christian B
Denis Auto Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shawinigan, QC G9N4Y4
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Customer Reviews
- 4.0 Average Customer Rating
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Je suis dans le secteur de Bécancour et il n’avait rien de disponible dans le coin, il a fallu je fasse 50km aller retour pour aller chercher le camion pour un déménagement de 6km entre mes localisation. Manque de points de service, mais niveau camion c’était bien.
Pascal PThe website to secure reservations is abysmal, and an absolute pain to use. I will never use U-Haul again.
mathieu lMerci pour son support le 27 mai dernier.
DENIS SVos prix sont outrageux et mal expliqués. 3 heures et 35 km plus tard ça coûte 275$.
Stephane B