We reserved online so the process would be quick and easy. There was no vehicle assigned to us so we could not pick it up at the time we wanted to. We waited for the owner to show up, which was 10 minutes after their opening time and did not get the U-Haul until nearly an hour after our pick up time. I don’t know what happened, but it would not reserve in my name despite having a very high credit score and a very good driving record. It was very frustrating as we had a very tight timeline and an hour delay. Really messed us up.
JOHN M
Shelby Pride Yard Barns
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, IN 46176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent customer service! Things went smoothly is was amazing
NANCY OThe woman was very polite, however, she could not help with anything physically. I have been told that uhaul employees are supposed to put the trailer on and she did not. She didn't even verify that I connected it correctly(which I know I did).
KEVIN EWe were greeted when we arrived. Plenty of space to drop off truck.
Alberto RI couldn't ask for it to be better. They opened up 2hrs early, so I could get my day started.
Jeffrey B